Resource · Free download
Microtransit Survey Toolkit
The Microtransit Survey Toolkit is a free, ready-to-use library of real customer survey questions for microtransit services. Questions were pulled from published peer-reviewed studies and evaluations of microtransit deployments across the U.S. and Canada, duplicates were removed, and questions were sorted by topic.
Every question keeps its original wording and lists its source, so agencies can build a survey quickly, avoid starting from scratch, and compare results against peer systems.
The survey toolkit was created in the summer of 2026 by Amelia Thomson and Candace Brakewood at the University of Tennessee, Knoxville, and funded by PATH-TN. Please reach out to Candace Brakewood (UTK) with any questions.
How to use it
Build a survey in three steps.
Find your topics
Open the Question Topics tab and click a topic to jump straight to its questions.
Compare the questions
Go to the matching theme tab and review each question's wording, answer choices, and source.
Copy what you need
Paste the questions you want into your own survey instrument.
What's inside
Questions sorted into 13 themes.
Each question is listed with its question type, answer choices, the agency or organization, state, region, urban or rural setting, citation, and a link to the original article or report.
Select a theme to see what it covers and how many questions it has.
Question types: multiple choice MC, select all that apply SA, open-ended OE, and multiple choice or select all with open-ended options MCOE SAOE.
Cite and share
Using the toolkit in your work.
How to cite
Thomson, A., & Brakewood, C. (2026). Microtransit Survey Toolkit [Data set]. Zenodo. https://doi.org/10.5281/zenodo.22925903
This DOI always resolves to the latest version. Each release has its own version DOI on the Zenodo record.
License
Released under the Creative Commons Attribution 4.0 International License. You may share and adapt it with credit to the authors.